Question 1

What is eFX?

Accepted Answer

eFX is a platform that empower licensed money changers to offer a new norm of money exchange service to travellers using the latest digital technology. This service via mobile application is provided by e-FX Sdn. Bhd. (eFXSB).

Question 2

What can I do with eFX?

Accepted Answer

The eFX App allows travelers to exchange up to 50 currencies online from the participating licensed money changers.

Question 3

Who can register as an eFX user?

Accepted Answer

Any person who is 18 years or older can register as an eFX user.

Question 4

Are the features available to all eFX users?

Accepted Answer

Yes, the features are available to all eFX users who have successfully validated (eKYC) their eFX account.

Question 5

Are there any fees that I need to pay to use the eFX App?

Accepted Answer

No, there are no fees imposed for using the eFX App.

Question 6

[Android] What phones and Operating System are compatible with the app?

Accepted Answer

Any Android phones with Version 5.0 and above are compatible with eFX App.

Question 7

[iOS] What phones and Operating System are compatible with the app?

Accepted Answer

Any iPhone with iOS9 and above are compatible with the eFX App.

FAQ

Frequently asked questions